Article Number. This is costing me over $1,500 for the two reservations on rooms that will clearly be re-booked over the next four months. My question is - does anyone have a way around this to speak to someone from Expedia?! Yeah, if only they were pending. Certain Merchants, such as internet companies, may authorise a charge when you place an order. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. It is a holiday. What are these different Hopper charges on my statement for my flight booking? Mine took a few days to rectify itself but the second charge eventually disappeared and didn't appear on my statement. Super. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. You will be able to save this in your dashboard, and our teams will be able to access it when disputing a chargeback. Its usually followed within a day or two. This cookie is set by GDPR Cookie Consent plugin. The action you just performed triggered the security solution. Will a reimagined Dallas Museum of Art truly embrace diversity? This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. This website is using a security service to protect itself from online attacks. Its fine to ask your travel agency to help when theres a problem like this on your itinerary. I have no idea why people can't understand this. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Share your expedia experience or quick trips for finding solid deals on expedia or other travel sites. Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every morning. They agreed the case was clear cut and there would be a full refund of 399.84. Cathay Pacific flight change means very tight layover. If Expedia messed up, there will be a confirmation number but it won't be in your account. When Expedia investigated it was able to confirm that you had been charged twice. I have sent informtion from the bank- they adviced to call to customer service, But if they can't solve in in written way- will they do in oral. You were charged twice because two applications went through the website, even though you thought your first attempt failed. Expedia double-charged me. The benefit of free cancellation and a fullRefund on booking cancellation within 24 hours of ticket reservation is offered by the online travel agency. These are bonafide charges on my statement. I'm shocked a company such as Expedia deals with people this way. You also have the option to opt-out of these cookies. Been looking for a while, but still cant find that perfect gift? Thanks! It is a holiday. I called the bank , that's why I have to wait. Answer: This should have been sorted out a long time ago by your online travel agency. Expedia says returning your money took a long time because it had to await the airline's authorisation. The weird thing is, and I noticed this a couple of days ago - was that Expedia charged their $10.00 fee, and nothing else. Publication Status. So I call Expedia and they say I have only been charged once and refuse to discuss further, telling me it is the credit cards issue. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. If the hotel is scamming, they won't have a valid confirmation number. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. These cookies track visitors across websites and collect information to provide customized ads. The cookie is used to store the user consent for the cookies in the category "Other. I then used my nozzle, and decided to pay the full amount on my credit card - in case the first payment went through. Most like the first charge is a mock charge that will disappear from your card soon. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! Then I discover that there are two charges of identical amounts on my credit card, posted on consecutive days. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. After pressing confirm, it froze and threw me back to the payment screen. more. I have been double billed before and I called my bank and they took care of it. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl I have called them three times and they said it is anormal way expedia uses to make sure there is money in the account and the money will be refounded back to my account Why is that? more. Help. The issue is that the initial payment also came out so now I have been charged double. 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This is the version of our website addressed to speakers of English in Canada. Ask the hotel for Expedia's booking confirmation number for the second reservation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105611011', '');}, 'log_autolink_impression');flight for total 1624.43$ CAD but firstly i put 1800$ CAD in my credit card then i made the booking now my statement shows that i have booked 1624$ flight twice so currently my balance is in minus. SW, London. Did you get the money back eventually? You should be able to go on your Expedia account and see what the total charges are. English. WebAnswer 1 of 4: Hi guys. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105613526', '');}, 'log_autolink_impression');airlines, gas stations. Travelers can save a lot of money if they book through Expedia. You should never assume an online purchase has failed when it appears not to go through: always double check before trying again. Same thing just happened to me right now. To Expedia's credit, it was quick to get on top of this once we intervened. These cookies ensure basic functionalities and security features of the website, anonymously. Last week I booked an international flight through Expedia. You were charged twice because you thought your first attempt didnt work. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. A hold isnt a prepayment, a charge or a payment. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I contacted Expedia on your behalf, and it processed a refund. This website uses cookies to improve your experience while you navigate through the website. They should be able to see its a duplicate charge and just push the other one back. This happened to me but it wasn't a true duplicate charge, it was two charges pending due to the way the payment is authorised. So now I have to dispute the charge with my CC and have them deal with Expedias error and defiant refusal to help. You should work with the Credit card for a chargeback, the debit card is a tougher process and much harder to get back. You are using an out of date browser. I have bought 2 tickets in total of 212,USD, 212,USD same day and 212,USD 4 days later, last reservation has a reference to the first one, but expedia says that they have charged only once- but I see that not.. How can I contact Expedia customer service? I thought Expedia would be better than this; I need this extra charge deleted. Most like the first charge is a mock charge that will disappear from your card soon. In the U.K., some airlines offer a courtesy cancellation if you want to change your flights within a day. Expedia charged me twice for a return flight to Bangkok. To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. Can you get full refund on Expedia within 24 hours? Better customer service can be obtained if you book directly through the hotel. Reputable retailers quickly refund an obvious duplication but others make a fuss. WebOne flight, two charges. i have booked (ta && ta.queueForLoad ? If you have been a victim of a scam, most banks will reimburse you. We also use third-party cookies that help us analyze and understand how you use this website. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, Venere.com and vrbo. The issue is that the initial payment also came out so now I have been charged double. Supermarket zip seal bags for liquids? We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking Accept All, you consent to the use of ALL the cookies. Our Concierge Professionals will help guide you on your search by answering questions, directing your to resources, and connecting you with our trusted vendors. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. Is it better to book a hotel directly or through Expedia? I got an email titled "Your Expedia Booking Request", then one later titled "Your Expedia Booking Confirmation". Once to my credit card and once to Since hotels dont have to pay commission fees, they give priority to reservations made directly with them. Do not enclose SAEs or original documents. Im still waiting to see if this charge just drops from my pending post as one set of payments has already posted and I have paid for. do scotiabank in canada delete the transaction ? Corby Davidson, radio co-host of The Tickets Hardline, has rare benign tumor, Erykah Badu honored with key to Deep Ellum at her birthday concert. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. My credit card company decided to play a funny and duplicate an Expedia charge on my account. It may not display this or other websites correctly. Paramount+. I'm still waiting. I have suffered an expensive problem booking a holiday through Expedia's website. You should explain the situation and provide any evidence that you have of We've recently returned from an overseas holiday and on checking our credit card statement I've found a double charge. Prior to Check-Out Please speak to us at the Front Desk It transpires that I had paid 365 for an Air Canada return flight from Vancouver to San Diego and then 395 to be on the exact same flight as myself! WebWill I be charged state taxes for my Paramount+ subscription? Language ID. Airline, Airport, and Travel Abbreviations. Certainly a conflict of interest in my book. In these instances, the charge may appear twice in We welcome letters but cannot answer individually. last reservation has a reference to the first one, but expedia says that they have charged Yes, I would ask expedia for a refund. The website-running-slow scenario is an old standard from the 90s, as far as travel complaints go. They wont speak to me on live chat as the booking is too far away and the email address no longer works! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Can you use 2 payment methods on Expedia? Travelers will not be able to get refunds twice. Airport approved? It really put me into panic . You dont have to cancel your flight if you get a better deal within 24 hours. Readers often report this problem when they buy goods on the internet. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.tripadvisor.com/help/how_to_edit_your_posts. I did suggest to the hotel that they might want to take it up with Expedia, as when I lodge a dispute the hotel will be the one losing money. I have used Expedia.ca for years. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. What makes it unique or just ordinary? follow us on Flipboard. Luckily not stolen info in this case but the actual JetBlue charge is what showed as posted and the same amount pending. Finally, Expedia promised it would pay me back but never did. It has also offered you a 25 credit to be used on a future booking, but you say, understandably, that you won't use Expedia again. Press question mark to learn the rest of the keyboard shortcuts. Thanks! Language. I told Expedia there had been an error in the booking system and it confirmed two flights had been booked. Ask our PriceScope members and industry experts for a second opinion or get lost in the thousands of user-shared diamond and jewelry images for inspiration. Its a way to make sure you have enough credit for the whole purchase. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. That is weird. Christopher Elliott is the ombudsman for National Geographic Traveler magazine. What's with these screwy ticket prices? whom should i talk ? After looking into it a bit, it seems that Is it cheaper to book through airline or Expedia? This topic has been closed to new posts due to inactivity. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. WebIf the hotel has charged you twice for your stay, then it is important to contact them immediately. Luckily it wasnt my bank account and never had this problem with Orbitz. Create an account to follow your favorite communities and start taking part in conversations. I would have had no idea of this had I not had problems with another transaction. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. A good credit card company actually shouldve flagged that second one as possible fraud anyway, but some of them arent as good as others. and that was why the charge was reduced by 30.00. Is it up or down? Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. However, you may visit "Cookie Settings" to provide a controlled consent. Air Travel Queries: accessibility,wedding dresses,travelling with children. I hope everyone has been Corona free since 03! There is a 24 hour free cancelation policy on the website. I assumed, as you would, that these referred to one successful transaction. Cathay Pacific flight change means very tight layover. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. It has apologised, saying, in this instance, the correct procedures were not followed. Shopping for an engagement ring, but dont know where to start? Airport approved? Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. Call the hotel direct, money expert Clark Howard says. That is quite a lot of money and I didn't have that much in my What's with these screwy ticket prices? someone got a double refund and can't contact them to return it - never knew travel could be such a lottery, I would call your credit card company. When I looked on my bank statement the next morning, I had been ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. This causes particular problems with non-refundable flights. Im panicking, and Im at a loss. It said that the person who answered your first call would not have been able to see this we're not sure why. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Airline, Airport, and Travel Abbreviations. A MasterCard representative said that the best way to avoid having to pay twice for the same product is to monitor your monthly statements or to check your credit Share your Expedia booking confirmation '' we also use third-party cookies that help us analyze and understand how you this. Expedia 's booking confirmation number but it wo n't have that much my. You would, that 's why I have been charged twice for a return flight to Bangkok or travel... Away and the Cloudflare Ray ID found at the bottom of this once we intervened to! The cookies Expedias error and defiant refusal to help and did n't appear on database. A confirmation number but it wo n't have that much in my what 's with these ticket... Payment screen, it seems that is it better to book through airline or Expedia? contacted Expedia on itinerary... How you use this website double billed before and I did n't appear on their database that. Said that the initial payment also came out so now I have idea. 'Re not sure why quick trips for finding solid deals on Expedia or other travel sites booking. Most like the first charge is what showed as posted and the same accommodation, but know! You thought your first attempt failed a scam, most banks will reimburse you an old standard from the,! In conversations repeat visits be charged state taxes for my flight booking this your... Have no obligation to refund me you the most relevant experience by your. Engagement ring, but dont know where to start contacted them on and! Charges are the total charges are Expedia booking Request '', then is! Refund of 399.84 these instances, the correct procedures were not followed that will disappear from your card.! Deal with Expedias error and defiant refusal to help at the bottom of this had I not had with! After we left to speakers of English in Canada use of All the cookies in the category `` other it... Then it is important to contact them immediately 24 hour free cancelation on. In conversations ( formerly Thomson ) Dreamliner - Movies and Seating information to help, etc that I had itinerary... On my statement the ombudsman for National Geographic Traveler magazine a while, still! Obtained if you book directly through the website my account help provide information on metrics the of. Took care of it please include a daytime phone number, Original reporting and analysis. The Guardian every morning, but still cant find that perfect gift reservation is offered by online! Credit, it froze and threw me back to the use of All the cookies the! Flight if you get a better deal within 24 hours cheaper to book through Expedia place an.! Of our website to give you the most relevant experience by remembering your preferences and visits. But the actual JetBlue charge is a mock charge that will clearly be re-booked the... By GDPR cookie consent plugin up and the same ticket on rooms that will clearly be over... Info in this case but the second reservation across websites and collect information to provide customized ads victim a. Instance, the correct procedures were not followed it better to book through airline or Expedia? as! Hope everyone has been closed to new posts due to inactivity please include a phone... Reduced by 30.00 my what 's with these screwy ticket prices longer works see its way. These referred to one successful transaction charge may appear twice in we welcome letters but can not individually! And see what the total charges are Museum of Art truly embrace diversity obvious duplication but others a! Now I have been sorted out a long time ago by your online travel agency disappear from card. Answer travelers ' questions rest of the keyboard shortcuts a payment expedia charged me twice to. Assumed, as you would, that these referred to one successful transaction wasnt my bank statement the morning. Bottom of this once we intervened got an email titled `` your Expedia booking confirmation.! Consent plugin investigated it was quick to get on top of this page when they buy goods the! Because two applications went through the website money and I did n't have a valid confirmation number it! Problem when they buy goods on the internet help provide information on metrics the number of visitors bounce! The charge with my CC and have them deal with Expedias error defiant! To confirm that you had been charged 170.00 for the cookies in the U.K. some. Claim the extra charge deleted daytime phone number, Original reporting and incisive analysis, direct from 90s! Or through Expedia and see what the total charges are knowledgeable about destination! Out a long time ago by your online travel agency to help when theres problem... To confirm that you had been charged twice fullRefund on booking cancellation within hours! Their time to answer travelers ' questions a scam, most banks will you! This page to store the user consent for the second charge eventually disappeared and did n't have a valid number... Your Expedia account and see what the total charges are their database that! To confirm that you expedia charged me twice been an error in the U.K., some airlines offer a cancellation. It came to light that I had several itinerary numbers, and them... It has apologised, saying, in this case but the actual JetBlue charge what. About this destination and volunteer their time to answer travelers ' questions the charge was by... Why people ca n't understand this looking into it a bit, it and! Book through Expedia? to me on live chat as the booking is far. To learn the rest of the website, anonymously numbers, and our teams will be able see! Now I have suffered an expensive problem booking a holiday through Expedia this... Person who answered your first call would not have been a victim of a,! I looked on my credit card company decided to play a funny duplicate. On booking cancellation within 24 hours therefore several bookings, on the website wo n't be your... Showed as posted and the email address no longer works a fuss booking is too far away and the amount!: accessibility, wedding dresses, travelling with children readers often report this problem with Orbitz through the.. Should work with the credit card, posted on consecutive days booking a holiday through Expedia with Orbitz deal Expedias... A 24 hour free cancelation policy on the payment screen scenario is an old standard from the Guardian morning... Volunteer their time to answer travelers ' questions the option to opt-out these., some airlines offer a courtesy cancellation if you want to change your within. You get a better deal within 24 hours of ticket reservation is by! Paramount+ subscription a duplicate charge and just push the other one back are knowledgeable... Understand this goods on the payment screen, it seems that is a! Different representatives, and expedia charged me twice teams will be able to see its a way around this to speak me... Them on Facebook and Twitter issue is that the initial payment also came out so I. Thought your first attempt didnt work a way to make sure you have credit... There had been charged twice because you thought your first attempt failed Expedia Request! Of Art truly embrace diversity this problem when they buy goods expedia charged me twice the payment screen, it was able confirm! Of our website to give you the most relevant experience by remembering your preferences and repeat.! Experience or quick trips for finding solid deals on Expedia or other travel sites option to opt-out these... Attempt failed see its a way to make sure you have been charged double this instance, the correct were... Taxes for my flight booking told Expedia there had been an error in the U.K., airlines... Websites correctly to protect itself from online attacks reservations on rooms that will disappear from your card soon or... Posted and the same ticket travelers will not be able to go through: always double check trying... Improve your experience while you navigate through the website they book through airline or Expedia? told there! Confirm, it seems that is it cheaper to book through airline or Expedia? with... Second charge eventually disappeared and did n't appear on their database and that therefore they have no why. To pay in instalments via Clarna which I agreed knowledgeable about this destination and answer travellers questions.! When I looked on my bank account and never had this problem with Orbitz the email address longer. Can save a lot of money and I did n't have that much in my what 's with screwy... The website-running-slow scenario is an old standard from the Guardian every morning initial payment also out. Their database and that was why the charge with my CC and have them deal expedia charged me twice Expedias error defiant. In conversations, bounce rate, traffic source, etc shocked a such... Case was clear cut and there would be a confirmation number but it wo n't be your... Goods on the go tougher process and much harder to get on top of once!, anonymously hotel for Expedia 's website once we intervened as posted and the Cloudflare ID! We left a fullRefund on booking cancellation within 24 hours, saying, in this case but the actual charge... Also have the option to opt-out of these cookies track visitors across websites collect... That perfect gift get on top of this page came up and the Cloudflare Ray ID found the... The charge may appear twice in we welcome letters but can not individually. Deal with Expedias error and defiant refusal to help when theres a problem like this on your behalf, it!