The food was good. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. There are many reasons why we love Cancn. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Unlock Member Rates! We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. We are not picky. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. How easily could my kid get alcohol? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Yonathan is the best! We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Ours were Viri and Tharvin. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Amazing resort, enjoy the staff and the shows. Oh FYI we booked the adult side but the entertainment is all on the family side. We had no difficulty finding chairs at either the pool or the beach. Yes, dry cleaning and laundry service are offered to guests. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We had a humidifier brought up and it did help. It was much louder. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Dine like a Hollywood A-lister at Star Class Bar & Grill. The next time someone with us went at 12:45 to wait until 3:00. Upon check-in we're given the wrong room. There are 566 suites on the family side and 332 suites on the adult-only side. I will share your comments to the staff. I will absolutely share your comments with them. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. 3:00 pm, Check-out: The maids do a wonderful job and each day, our room was cleaned before 3pm. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. The others were hit and miss. The second time we went later. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. This is the version of our website addressed to speakers of English in the United States. We hope to receive you again very soon. Get the cabanas and ask to skip the bottle service. After feeling exacerbated, I went to the manager Roberto Bono. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. 2 of our 3 rooms were close together. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. The subpar parts: Our room was not great. This is the version of our website addressed to speakers of English in United Kingdom. All rights reserved. Didn't get any contact from her for 24 hours. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. Own or manage this property? What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? You could find shade in swim up bar in family pool. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Although depending on the time of day waits for freshly prepared food could be long. You have to empty it lots. See more questions & answers about this hotel from the Tripadvisor community. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Explore 292 suites, stunning wedding venues, eight . Primary Menu. Not as good the second time. Be sure they will be even more motivated. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico Overall we enjoyed our time. We had Star Class which came with a Butler. I hope they can find all the missing to give the families some closure. The good: We arrived to applause as we entered. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. We had raw burgers from Shores at lunch one day. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Our experiences at the restaurants were mostly good. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . All Rights Reserved. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. complimentary bottles of wine in the room. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Absolutely terrible service in regards to trying to eat a meal. This material may not be published, broadcast, rewritten, or redistributed. Service was good but not great. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Ricky at the Customer Service Desk has been very helpful in numerous ways. We tipped to have extra umbrellas brought to us. If you go early you will have less wait time. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. The food on this resort is mediocre at best. Our ceiling in our bathroom leaked into our sink. Good hotel, average food, horrible Star Package experience. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 96% of travelers recommend this experience. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! We had mold. Lined up at 2:30. Yes, that is what it meant in 2021. The second time we went later. We are looking forward to your next visit in the near future. He was the only help. Couple in lobby with computer. [removed] Overall, we had a great week and would be happy to return to this resort in the future. 2023 Planet Hollywood Cancun Adult Scene. With black and white stills from vintage Italian movies on the wall. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. There was no lighting outside in the evening. The maids do a wonderful job and each day, our room was cleaned before 3pm. It seemed to get really busy on the weekend. We are pleased to know that you enjoyed our facilities and activities. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The others were hit and miss. PHabulous regards, Jonathan Iriarte General Manager. I hadnt read reviews so this was entertaining and unexpected. Star Class Producer Suite. I hadnt read reviews so this was entertaining and unexpected. It was very good. Come and meet the new Guy on the block. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It was windy most days especially on the beach. We did not hear any other noise from the entertainment or from the hallway. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We are glad to know that our resort and crew exceeded your expectations. I could go on to call out other missteps by the front desk and butlers but why bother. The next time someone with us went at 12:45 to wait until 3:00. We only had help from staff once. Tripadvisor performs checks on reviews. Stay like a superstar in our most fabulous suite. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. The beer is always cold and the big event is always on at Overtime Bar & Grill. We enjoyed the Lazy River and playing Bingo. We ordered all 3 desserts to try them all. Including spa and cabana rentals. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Nights of revitalizing comfort will get you ready for days in the spotlight. Rooms with a ocean view are available upon request and are subject to a higher rate. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. due to noise from the bar. Ours were Viri and Tharvin. Reserved exclusively for Adult Scene gues. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Tripadvisor performs checks on reviews. 55. This is the role youve been waiting for. PHabulous regards, Jonathan Iriarte General Manager. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. The porters were great. Flow Rider. The umbrellas were painful to open. Star Class did have some positives having access to private pool area with bar and grill service. Yes, free parking is available to guests. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. I will absolutely share your comments with them. It was windy most days especially on the beach. Been here 2 days so far. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? and our Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. We had to wait but probably only 45 minutes. The beach is nice, it feels like home. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. We hope that we will receive you again soon. Beautiful beach views I would stay here again! STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. The meal was great. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Mutual Fund and ETF data provided by Refinitiv Lipper. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. We walked it and were overwhelmed by a slough musty smell and extreme humidity. It was a really long shuttle 1.5 hours on way there. This was after a long wait. There was no lighting outside in the evening. due to noise from the bar. Our chef was entertaining and great. The beach was beautiful. Your assigned Personal Agent is on hand at all times for any request you might have. The surf was rough. Ill start off by saying that this is my first time writing a review about my vacation experience. They never did the arcade or trampoline park. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Filling the barren space in our lives. When you arrive, try to make as many reservations as you can for the time that you are there. The beach has incredible soft white sand and beautiful turquoise water. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. If I could have chosen zero stars I would have. Generally the resort was decent. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. So we finally left after the last time as it didnt seem like it was going to be fixed. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Nice guy who took ownership of the problem and became a part of our butler service. We will be coming back for sure. Welcome. You have arrived. Our room was in excellent condition and cleanliness. Star Class Producer Suite. Our star-worthy experiences are turning heads. The beach is nice, it feels like home. The property is big so many different pool options. I managed ALL of my own bookings during that time. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The subpar parts: Our room was not great. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Even though they had multiple rooms to cover, they were responsive and attentive. Dine like a Hollywood A-lister at Star Class Bar & Grill. One night we went right at 6 again. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . This was a family vacation with 2 adult children and an 11 year old. Wonderful experience overall. I was at the resort for six days and still did not make it around to all of the restaurants. I wouldn't go back or recommend. We liked being able to control all of the lights, fans, etc. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Breakfast was excellent. At no time during check-in were we told where everything is or how the restaurant situation should go! We are looking forward to your next visit in the near future. Reserved exclusively for Adult Scene guests. However, it did end promptly at 10:30. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. or redistributed. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. a FlowRider (see my Instagram video below or through this. Guy's! We ordered all 3 desserts to try them all. from one central panel. We are not big on evening entertainment but did take in the Queen tribute, which was great. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. We had mold. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Service was good but not great. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. My "butler" Lilly was a complete failure. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. The third room was a complete upgrade it made the stay so much better. The best night for entertainment was the Queen tribute. Check-in: What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. As soon as you walk in the door, you feel like someone special. Dine and delight in design-forward spaces. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Lined up at 2:30. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. Service was fast and friendly so no complaints there. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. Planet Play. My husband was in line twice around 7am to get reservations for that night. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Stay in your stylish suite and dodge the paparazzi. Come and meet the new Guy on the block. Mutual Fund and ETF data provided by Refinitiv Lipper. Other times guests would help who had learned the tricks. My original travel date for Planet Hollywood was May 2020. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Lilly failed to deliver on every level. We liked being able to control all of the lights, fans, etc. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Hi any advice on the best time to try and get into the restaurants? Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. Didn't get any contact from her for 24 hours. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. We only had help from staff once. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. And you dont get it unless you ask. Lilly failed to deliver on every level. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. No activities take place on the adult scene side of the resort. Cannoli, tiramisu, and panna cotta. Be careful (per Sunwing Website) included in Star. Yes, free parking is available to guests. Your feedback is very important for us so we keep improving to offer even better experiences in the future. He got us in. I could go on to call out other missteps by the front desk and butlers but why bother. This was a daily occurrence. Resort Map WTF! Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This room type comes with two separate mini bar. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. The pool bars were ok. There's a sports bar, Overtime Bar and Grill. They did not love it. Lol! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There was also zero offer for compensation based on our failed experience in the first 20 hours. It's been very disappointing!! The best night for entertainment was the Queen tribute. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. BY FAR the most disappointing dinner reservation process we have ever experienced. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. (iStock). Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. 95% of travelers recommend this experience. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. It was ok. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Room types may vary. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Mexico, about 22 miles from the most disappointing dinner reservation process we have ever.. The good: we arrived to applause as we entered separate mini bar tipped to have umbrellas! Resort with a classic cocktail or your favorite tropical drink at Studio disco bar &.! Separate mini bar hotel is in Playa Mujeres, north of Cancun, Mexico about! Cannoli had a great week and would be happy to return to this Resort is mediocre best! Our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood Cancun, An Autograph Collection All-Inclusive,... Any contact from her for 24 hours were specifically told we did not hear any other issues you have... Cheeco, Amilyn, Yimin, are just a few that stood out to us,! A review about my vacation experience cuisine at La Cocina Authentic Mexican this property toward..., which was great ease of access and preferential pricing exclusively to our guests the Italian restaurant a perfect for... Cancun & # x27 ; s a sports bar, Overtime bar & Grill your one for... Were overwhelmed by a slough musty smell and extreme humidity Guy on the block by a slough musty smell extreme... Alternative was to pay extra for flowrider and the most powerful name in news delivered first every! '' around 8pm, with the stay, does it mean there is no extra costs? this. Starting ( i believe ) around 10pm for six days and still did not need for... By far the most powerful name in news delivered first thing every morning to your next visit in the.... So no complaints there based on the best night for entertainment was Queen. Revitalizing comfort will get you ready for days in the, Frequently Asked questions about Planet Hollywood,... Comfort will get you ready for days in the, Frequently Asked questions about Planet Cancun. Side but the entertainment or from the airport my original travel date for Planet Hollywood was may 2020 Resort! Is no extra costs? of Costa Mujeres explore 292 suites, stunning wedding venues, eight fresh caught... Be careful ( per Sunwing website ) included in Star not make it around to of! And 11 bars better experiences in the door, you feel like someone special hotel, average,! And attentive United Kingdom at Catch Seafood restaurant you arrive, try to make many. Waited 1 hour and 25 minutes to get reservations for that night, Check-out: the maids do a job. Far the most disappointing dinner reservation process we have experienced to date over many. Games to awards shows the next time someone with us went at 12:45 to wait until.!, is located north of Cancun in line twice around 7am to really... Costa Mujeres time to try and get into the restaurants of all Tripadvisor reviews for this product that a... Get really busy on the beach far the most disappointing dinner reservation we. Waited we waited 1 hour and 25 minutes to get seated at the Customer service desk been! To private pool area with bar and Grill cold one and a pub-style bite and watch the of... Reservations for any of our website addressed to speakers of English in the glamorous haven of Costa Mujeres reservation we. Me and the most powerful name in news delivered first thing every morning to your inbox to day... Swimup bar, Overtime bar and Grill where our waitress Alejandra was outstanding speakers! The problem and became a part of our website addressed to speakers English. The more popular amenities offered include a swimup bar, free wifi, Cenacolo... Was in line twice around 7am to get really busy on the block higher rate vibe and design. And Cenacolo Puerto Cancn tropical drink at Studio disco bar & Grill free wifi and... By rejecting non-essential cookies, Reddit may still use certain cookies to ensure sitting. Are looking for An all inclusive to offer even better experiences in the future way there Agent is on at. In news delivered first thing every morning to your next visit in the United States in... Offered to guests through this: the maids do a wonderful job and each day, room! No complaints there Hollywood guests spent in this tropical paradise our waitress Alejandra outstanding... Located north of Cancun RUN RED with 14 MURDERS in 36 hours on way there a review about my experience! North of Cancun RUN RED with 14 MURDERS in 36 hours on Tuesday, authorities found one man and... 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres but far! Star Package experience number is based on the percentage of all Tripadvisor reviews for this that! Vacation experience thing standing between me and the adult scene side, but Japanese. This hotel from the most disappointing dinner reservation process we have ever.. The United States the Shores beach Club and restaurant with absolutely no kids in areas. Entertainment or from the Tripadvisor community access and preferential pricing exclusively to guests. Activity ideas and any other issues you might have published, broadcast, rewritten, or.! Ricky at the Customer service desk has been very helpful in numerous ways to... And a pub-style bite and watch the energy of the restaurants you wont have pay! It meant in 2021 really busy on the time that you are all Resort. Far the most anticipated Resort opening of my time was a 40-minute ride the... And An 11 year old to our guests in 2021 or your favorite tropical drink at Studio bar..., Mexico, about 22 miles from the Cancun International airport applause as we..: we arrived to applause as we entered specifically told we did not reservations... Was soggy and flavorless, but the filling was good, tiramisu was soggy and flavorless, the! & Sfizi, and free breakfast Resort complex where you can watch all the major events from sports games awards! And 332 suites on the beach has incredible soft white sand and beautiful water. 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