Desired outcome: She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Mike at ** office number. I would like assistance with getting this company to stand behind their work, or assistance with a refund. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. The ceiling was eventually opened up and I found the pipe leaked in two areas. This needs to be stopped. $655 per hr. 4. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Better Business Bureau: Fee: 1.6% charged for him to get the parts 252 complaints closed in the last 12 months. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Here are 8 tips for writing great reviews. have a hold harmless signed by him before we started the work. Everything about this interaction felt robotic and not genuine. He did not have any equipment in tub or near it, the machine was never near to the toilet. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. So, why did your technician not make the same assessment prior to snaking? Customer Reviews are not used in the calculation of BBB Rating. BBB reports on known marketplace practices. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Guess what? The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. When you are charging 863.57 you should at least stand behind your work for 41 days. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Sign up to receive our free weekly newsletter. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Representative gets $800+ + $500 = $1300 Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. HIRE SOME ONE ELSE. However, its important to keep in mind that reviews arent the most reliable source of information. After waiting the following day, I found out they lost the order. [protected]@comcast.net Desired outcome: On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. I would like a partial refund. When we talked to the neighbor. What a rip off and I'll never use them again. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Called RR. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. We use the same pricing software that all insurance and major restoration companies use. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Quite the organized company. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! IMO, Roto Rooter should be your LAST call, not your first. Three times & cancel you as a business is not run like that. Incidentally he also, he would have overcharged me for the toilet flange repair. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Customer: John Cooke The next day I noticed that the sink was not draining well. . He left $2,694.91 refund for unneeded and overpriced services. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. ConsumerAffairs is not a government agency. How BBB Processes Complaints and Reviews. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. We was willing and able to put in the toilet. I called. I still don't know what the cause is or if he is coming back. If the drain wasn't fully clear. As we talked about we would discount your original bill from the replacement cost. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Unsubscribe easily. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. We are not asking for a full refund of all the services. Their investigation involved creating a hole and opening my ceiling. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But we have taken the responsibility and paid for the toilet that was broken. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Everything about this interaction felt robotic and not genuine. The gentlemen who showed up (Mike) finished the service in 15 minutes. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. BBB Business Profiles are subject to change at any time. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. At that point I told him I had built custom homes for 35yrs. They stood behind their 30 day guarantee. Their investigation involved creating a hole and opening my ceiling. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Date of experience: December 11, 2022 JH Jim Hession 1 review CA The new company corrected the issue last week. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. On December 29, 2022, Roto-Rooter installed replacement faucets. They cleared up my drain issue and leak. And scheduling SUCKS. For your reference, reasons for rejection are included below. The sewer line is PVC, so roots were never the issue. No customer service and they over charge for minimal they do! But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I appreciated their checking with me first. Couldn't clear going through dirt. I would be glad to send them back out to you to replace the valve with another 3 handle valve. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. All Rights Reserved. Not wanting to mess with RR again, I call EcoPlumbers. This company needs to stop this practice immediately. I called a local service who came to my home on 2/02/23. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Submit a complaint and get your issue resolved. We have provided a $400 discount. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I highly recommend Roto-Rooter. on a house I recently purchased. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Customer agreed on getting $75 credit back on card. I'll begin with the BBB. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Today, they are repairing some leaking piping under the house. This seems on par with the customer service I receive throughout my entire time with this company. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. I bought a new sink and had Roto Rooter install it on 11/13/22. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. It will take 3-4 hours they say. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. 704 total complaints in the last 3 years. Repair of refund (full or partial). Companies can ask for reviews via automatic invitations. ***** ******* ******. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. How can they keep on ripping people off like that. Stay away! We also ensure all reviews are published without moderation. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Guess what they're charging? As weeks progress, additional water spots continued to appear in the same area. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They really care a lot about their customers' needs. The stains would not fade. Dealing with them has been the worst experience of my life. I was notably upset. No call, they never showed up. When I brought up the fact that the price they charged him was excessive they gave me the run-around. Desired outcome: The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I cannot recommend Roto Rooter they are way too expensive, They did the work. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts.