How does Viking Ocean Cruises compare to Seabourn? Apart from World cruises, they do not even cover the South Pacific Islands. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This also had the water turned off and was unable to flush. Read More. The wine glass was never empty. I booked the flight through Viking to a Christmas market river cruise. The cruise line's nine identical. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! See you there! The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The ship itself is beautiful. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Feb 27, 2023 10:52 pm EST. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Viking just gives a token gesture to Australia and New Zealand . A drinks package at the original cost, when I first tried to book it. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. All I got was 'you must pay in full for your trip before booking extras'. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Bigger bathrooms. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. For the most part we were very pleased with our cruise. Does this happen very often in summer months (we're going in July 2024)? Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Our cabin included 2 reservations in each restaurant. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. In the World Cafe, signs did not always match the food. Viking River Cruises has left an official reply on this complaint. They did that one Pacific cruise instead. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. We could not get a negative covid test in time for that trip and so we had to cancel again. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . This review was chosen algorithmically as the most valued customer feedback. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. I emailed and complained asking for the entire amount be refunded to me. We had never sailed on Viking before. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. The food was amazing. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. New is hard! Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Oh the problems of the first world. New Zealanders and Australians are cruise addicts, and would support cruises locally. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. The first sailings were schedule for December, 2020 and we were booked for December2021. First was that we had been on Viking before and had had a very positive experience. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. We loved The Chef's Table. Sail Date: July 2023. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". The Jupiter was beautiful and spotlessly clean. It was around Greece and Turkey. Fabulous Cruising in the Caribbean with Viking! They tried Hawaii but island was not ready for cruise ships. Review for Viking Orion to Alaska. So we had to cancel that trip. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Review of Viking Ocean Cruises. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! This will surely increase the credibility of your complaint. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Must be the only cruise line that does not. We look forward to reading your thoughts. Excursions were excellent and informative. Review for Viking Mars to . Viking will not honor this request. We paid for the trip and had trip insurance. The travel plan consists of two parts, A and B. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. To break up the long Jan/Feb months we decided to see some new islands. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. A Viking Ocean ship sails in Croatia. The stress and travail this has caused my family is beyond measure. The couple shore excursions we went on were lame and horrible. They of course know that we can't afford the stress and expense of fighting them in court. They were going to lease the Santa Cruz II. Itineraries! We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Traveler Type Couple. We paid for the trip and had trip insurance. The ship was beautiful, clean and the staff tremendous. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. I cant imagine relying on a cruise ship to get me around. #3 in Best Viking Ocean Cruises #3 in. Login. Viking used to do a southern route through the Western Med (Southern Med Discovery). Viking's World Cruises hit lots of those places.. Thank you. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Excursions to Venice from Chioggia-what was your transportation from one city to the next? I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Such a lot of lost opportunity for Viking down under. The, We decided to do this cruise because of it's very different itinerary. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. I had a nice time and met some wonderful people on board. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. That said, we are sorry to Get expert advice, insider tips and more. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. The pools were well maintained and temps were comfortable. Needed 2 days in Singapore, and only 1 in Jakarta. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The cruise was cancelled due the pandemic ($11,367.50) We used Viking Air for our flights and had great flights from the US to Reykjavik. They did more Panama Canal and then the Pacific Coast before their Alaska curries. We have taken note of your feedback. Why are they doing this>. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We did so, and TripMate promptly denied the claim. Helpful. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. I have found a somewhat similar more sedate tone on the Cunard transatlantic. You might just see an expansion of destinations. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Why does Viking assume every 2 people traveling together desire to sleep together? We loved the small ship with only 900 people. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). That's bad in summer. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. . Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. 1. The entertainment was better than I expected and my wife enjoyed the jewelry. Sail Date: August 2022. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. We chose their Chasing Northern Lights sailing on the Viking Venus. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. It seemed cold and far from nautical. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. They have lots of ships and are getting more! There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. By My impression of Viking Cruise Line has plummeted far below any other cruise line. A place on the excursion I tried to book. The ship was delayed for 2 days because of bad weather. All our criteria were met. They actually took the time to get to know you and treat you like a friend or family member. Started in Reykjavik Iceland. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Viking only includes in on World cruises. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. We found the Orion to be a delightful experience. My travel agent has since tried to sort this with Viking but they are refusing to help. Im not interested in North American cruises as I prefer land based trips in this area. We enjoyed Viking's care from the airport to the ship and back again. Our room was a Junior Penthouse and was quite nice and roomy. Also lost out on the cruise vouchers. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. We ate there 4 times in 2 weeks. This was by far one of the best cruises I have . I thoroughly enjoyed the bars, bartenders, and servers in those areas. Nice small bubble. This is apparently the case with or without purchasing the CFAR option. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Me neither. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. 6-10 Cruises Age 50s. A place on the excursion I tried to book. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Off the routine remote islands? We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. return trip Munich to EWR Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Get expert advice, insider tips and more. 2-5 Cruises Age 70s. It never felt crowded. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. View deals, rates and port information. Beautiful Cruise. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. 2-5 Cruises Age 60s. Loved Tasmania! Sail Date: November 2022. Viking cruises - its company's promises are NOT reliable - buyer's beware. Can search for new flight options, add a stopover two times, and TripMate promptly denied the.. With our cruise people traveling together desire to sleep together would have been around many years longer than Viking and!, Page 2 dishes that were divine destinations prior to the region: Bay of in! 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