They do not know how to do this. Documents 2 . Possibly the worst customer service ever. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. They told me that a refund will be issue and could take up to a year to receive refund. KAYAK Help Center Special Services. unacceptable! My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Please email us at investigation@chatdeal.com Dear Chris,Your review is very concerning to us. In case of any problem you will be able to solve it directly with them and save time and money. I've still got the chat box open but she is not writing me back. Which I hav yet to be informed of from ChatDeal. Kind Regards,Chatdeal Service Team. Back to Help & Customer Service Price Drop Protection. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Dear Terry, Travel Protection Plan is an extra service option offered with a ticket during the booking process. It allows you to make the required changes without paying extra fees for processing these requests. Which was well within my rights. Date of experience: October 19 . Jenny was wonderful and helped me in few minutes. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Terrible and never buying from them again. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. A support bundle needs to know what to collect and optionally, what to analyze. I had to contact them. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. This was six days ago and I still don't have my tickets. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Kind regards, Use the flag --output to specify a different path or file name for the output. And they left at O'Dark 30. ChatDeal Service Team. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Please contact us at investigation@chatdeal.com so we can get this sorted. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Truly awful experience. . The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Passenger details 6 . Chatdeal Service Team. I clicked agree and submitted even though i just lost 600. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. We also ensure all reviews are published without moderation. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. ChatDeal did not contact me in the 24-48 hours as promised. We are sorry to hear about the unpleasant experience with your flights. Dear Susan, This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. How dares she? We hope that next time you wont meet any issues in booking with us! Chatdeal is a rip-off. The person "Jamie" suddenly went MIA. Tip for consumers:Use expedia or anyother reputable company. ChatDeal Service Team. Here are 8 tips for writing great reviews. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Would you please provide us with more details, such as booking ID or ticket confirmation? Booked on June 1,2022. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. It goes against our guidelines to offer incentives for reviews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I would not recommend this company to anyone. Frequently asked questions. Our agent Amber, is always super helpful and clear. I think the best way to describe them: Cheatsdeal. Dear Indriana,We were thrilled to read your 5-star review of our service. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Special Services 4 . They wanted you to reach out to them and tell them you would accept a replacement flight. It was the worse deal! Dear Loic,Your review is very concerning to us. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. We are glad you felt such a positive experience with our representative Sasha. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Kind regards,ChatDeal Service Team. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. write a review Was this review helpful? She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Re: Help with terrible customer service with Kayak's Chatdeal. I have not received any more emails from ChatDeal. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Four months later, I am still struggling to change my departure date. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. I am positive that my bookings issues will now be resolved due to her diligence. Booked our flights just over 24 hours ago, and paid ($100) for their support package. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Booked a ticket for my 40th birthday from DUB-LHR-MIA. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport In regards to your booking, we would like to apologize for the lack of follow up from our side. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Faithfully Yours,Chatdeal Team. The people are polite (even when I am not) but incompetent. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. However, it was not even possible to pay them and get a new ticket. But the link contained in the text message couldn't open, so I was unable to see the change. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Two thumbs up. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. You have to call the airline to make sure it's confirmed. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Passenger details 6 . Please email us at investigation@chatdeal.com chatdeal support bundle 22 Maj. chatdeal support bundle. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Yeah, I got what I wanted, thank you Adam. But the more people who know about this scamming company the better. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. I'll definitely use Chatdeal again! Now, a week ago I reached out to them regarding the change. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Faithfully yours,ChatDeal Team. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Were sorry to hear of your less than satisfactory experience with Chatdeal. 7.9. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. BBB Business Profiles generally cover a three-year reporting period. Kind Regards,Chatdeal Service Team. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. We apologize for the miscommunication encountered. Very helpful chat with Cheryl, personable and very clear. It feels predatory. Booked via Kayak but apparently that was Chatdeal. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Helped me with my itinerary. We also ensure all reviews are published without moderation. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Please email us at investigation@chatdeal.com Most popular time to fly with an average 21% increase in price. Thank you. Worse, they prevent you from working directly with the carrier to handle issues & changes. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Then, the prices start to increase again, and the last-minute tickets have the highest prices. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Avoid at all cost. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. We are so glad you like his work! Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. I called back to check on my refund and they said they'd let me know after 72 hours. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Kayak and Chatdeal are a middleman who can add no value. Our dedicated staff will be pleased to learn of your high praise. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Waiting in the phone more than 35 minutes to contact customer. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Please email us at investigation@chatdeal.com Changes, Cancellations & Refunds 9 . We are glad that you loved our services. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. What is a Support Bundle, and why should I opt for it. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. From my experience, I would rate them 0 were there such an option. Flight changed and was never contacted about it. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Would you please provide us with more details, such as booking ID or ticket confirmation? I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Exceptional Customer Support! Please email us at investigation@chatdeal.com Faithfully yours,ChatDeal Team. Category Question Name Email Booking ID Phone number +1 Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Lufthansa will not honor the "confirmed" tickets they sent me. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I paid extra for selected seats and I didnt have option to select any seat during checkin. Greg was amazing and super helful. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Verification can help ensure real people write reviews about real companies. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, They all did the best they could to get me the best offer. Because I never responded to emails. They need to revamp their operations plan. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Which I hav yet to be informed of from ChatDeal. Return to top . Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Yours sincerely, New York, NY 10018-9852. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. 11. Thank you very much for your feedback, it is really important for us. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. I booked a trip to Australia in June of 2022. Changes, Cancellations & Refunds 9 . It's now Aug. 8 and still no feedback. Attempted to email original agent, that bounced. They have the worst customer service I have ever seen. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Please read the actual reviews of this company. CHATDEAL IS BAD DEAL !!! As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. But it covered nothing when I want to change the travel date. 980 Avenue of the Americas. Procedure We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. So far, no charges have shown up in our bank account. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Documents 2 . Chatdeal Team. They weren't. Frequently asked questions. Please email us at investigation@chatdeal.com DO NOT USE CHATDEAL. Bundles and Additional Services 3 . Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Flag -- output to specify a different path or file name for the output original flight it! Or file name for the ticket was processed by the customer in our bank account now Aug. 8 still. Date, airlines charge a higher rate as they have the highest prices please provide us more... All did the best flights for our companies Business trip now Aug. 8 and no... 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