For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! The company would much rather prefer you handle all your transactions online without If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. Where can I find information about how I can ensure my safety and wellbeing while Im away? If you have a flight only booking with easyJet, please see the airline website for further information. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. You can apply for a GHIC on the NHS website. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. Alcohol: drink responsibly when on holiday. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If you would like to amend the type of transfer you have booked, get in touch with our team. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. If youd also like to bring a large cabin bag on board (max. Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. UK departures only. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. We have no control over the contents of those sites or resources. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. Can I get an extension on my balance due date? Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. Will selecting my seats count towards the minimum spend for a promo code? If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. Why has the price of the holiday increased during my booking journey? Some bars and restaurants may also not be free of charge. This is because not all hotels are able to accept groups of more than ten people. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. If you would like to proceed, you canget in touchwith our team. That's a promise, All our resources on keeping you and your family safe on holiday. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. Dont forget if you or easyJet holidays cancel or make any changes to your holiday, youll need to speak to Musement directly about any tours/activities you have booked. 3. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. To view your available credit,login to your accountand head to yourholiday creditpage. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. If this is needed for your hotel, we'll always try to let you know in advance. How do I know if my hotel is pet-friendly? import spacy def chatbot (statement): weather = nlp ("Current weather in a city") statement = nlp (statement). Many hotels will offer wireless networks although we cant guarantee an uninterrupted service or the strength of the signal. I have mobility issues / need special assistance - what should I do? Your passport needs to be in good condition and signed. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. Booking Conditionsapply. My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? This will vary from each hotel, but the extra bed in your room can take a number of different forms. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. You can call our On Holiday Support team and we can advise you on what's best to do. Then, choose the Send message button type, and save settings. If this isnt available, you can speak to your hotel directly on arrival. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. How do I change or cancel my tour/activity booking with Musement? We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Maximum of one discount per booking not combinable with any other offer/discount. See the baggage allowance question for more details. I want to cancel for a cash refund is this possible? When youre ready, click on save to close. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. FAQ chatbot. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Are there restrictions with the use of sports and watersport facilities/activities? City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. Answer questions 24/7. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Weve included links to essential reading to help you understand the health and entry requirements for your trip. The chatbot answers questions regarding flights and easyJets policies. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. Can I increase or pool my hold luggage weight allowance? Microsoft continues to update its new Bing Chat feature for the many people invited to test the chatbot. Booking Conditionsapply. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. Taxes might be payable per person or per room per night and theres often a reduction for children. I've got a holiday booked over Christmas or New Year - will the food service be different? See below for more information around all-inclusive holidays. Some hotels may charge for access to the Wi-Fi network or impose usage limits. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). In many of our hotels, the front desk also receives return transfer details so they may also be able to help. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. My room has an extra bed what type of bed will this be? If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. Subject to change without notice. This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. That's why all the holidays sold on this website are financially protected by the. You can find out more about what theyve got to offer here. When it comes to paying for your trip, you have a few options. If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. We know when youre away, your time is precious. You can do all of this through your easyJet holidays account. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. On Information accurate as at time of upload. Please be patient if this happens. Our easyJet Chatbot is now available on easyJet.com . For more information, please refer to the latest FCDO advice for Tunisia. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Hotels may limit or restrict the service of alcohol according to local laws. Where can I find the latest travel advice? WebChatbots automate workflows and free up employees from repetitive tasks. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. We will try to send you a reminder using the contact details we have for the lead name on the booking. If you dont have one, you can sign up here. Selected hotels do ask for a refundable deposit when checking-in. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. When does my easyJet holidays credit expire? WebOur easyJet Chatbot is now available on easyJet.com . How do I find and use my easyJet holidays credit? It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. Im in resort and Ive got an issue with my holiday who can I contact? Can I use my easyJet holidays credit towards a flight only deal? Drift: Best Sales Chatbot. What are the passport requirements for my destination? Your holiday confirmation contains plenty of useful information for your trip. To get started and find out more -. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Whats included on my holiday documentation? Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Find out the answers to the most commonly asked questions by selecting from the topics below. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. Whats the luggage allowance on an easyJet holiday? What types of transfers can I get on an easyJet holiday? This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Intercom: Best Chatbot for Customization. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. When and how can I purchase a large cabin bag? Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. 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