Yet as much as fans hate resellers when theyre trying to buy, they love them when trying to flip their tickets. It simplifies the process of expressing your harms. Verified Fan, Ticketmasters system to suss out actual humans from bot traffic and scalpers, had worked for acts like Springsteen and Swift in the past. But after tech failures shut out millions of fans from the on-sale for Swifts Eras tour in November, the ticketing firm came under fire from all sides. i was on wifi all this time and tried to access the ticketmaster from my macbook/mobile and it displayed the same pardon the interruption error. Currently, they dont have that leverage. I accepted two other tickets earlier no problem. Is Ticketmaster better on phone or computer? Why can't I access my tickets on Ticketmaster? Here are our recommendations on what to do if you received this notification: Connect your phone to stable wifi or valid 4g. Theres a perception that fans dont stand a chance, said Budish. It says "never been updated". Weve gone over how much power Ticketmaster has. Case in point: For Blink-182s reunion tour date at Banc of California Stadium on June 16, the list price of a Platinum ticket is $290. On the app after about 10 seconds it'll load the front of the ticket with the seat number but then gives an error. Sub-Category: Order Help. I'm getting "Forbidden, you don't have permission to access / on this server"? Click Manage payment. Thanks to a web of exclusivity contracts with artists and venues, consumers usually have to go through Ticketmaster to see the artists they want to see. Can I use Ticketmaster without the app? Press question mark to learn the rest of the keyboard shortcuts. Both separately had a ton of power, but they werent like an integrated service. They cash in on fans. Seriously will never try again. I take it back. Can you explain why that merger with Live Nation is important? - Thank Chickens. We launched Break Up Ticketmaster to help people to say, This company is horrible. Our argument is that they have too much market share. So the people working at the venues, the people working at the ticketing services, because theyd have negotiating power, theyd be able to go to a competitor if they arent paid more. I am hereby done. Klobuchar and Mike Lee (R-Utah) will lead a Senate Judiciary Committee hearing about competition issues in the U.S. ticketing market on Jan. 24. On your device, go to a browser where you're signed in, like Chrome. 22 minutes later and nothing but spinning wheels and "Oops, let's try again." This story originally appeared in Los Angeles Times. And were also paying so much for this terrible food or terrible time. Acts like Springsteen or the Rolling Stones curtail demand with extremely expensive tickets that their Baby Boomer fans are happy to pay for. Yet the actual role that Ticketmaster plays in live music is widely misunderstood. Registered fans will receive a code to purchase tickets before the general public at 10 a.m . [Well that didn't work for long. The venues they go to are also under exclusive contracts. It's nothing to worry about, just an added security feature. Sign In / Sign Up. Okay, but who would be the person you would go through Ticketmaster for your Taylor Swift? Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. But I know its more than that, right? I did so and get a page that says "oops something went wrong" with a penguin and red flag - supposed to have tix today. The firm does not set the price of concert tickets artists and promoters do. If a show cancels, you get your money back. What can you do if you can't use Ticketmaster tickets? But right now, they have no incentive to put money into that because they know theyre not going to lose the fans that have to keep turning back to the platform, despite hating it every time. I changed that to "Allow" and now Ticketmaster works again. The Error Code 0011 occurs when users attempt to purchase tickets via Ticketmaster. Ticket Delivery. If you are experiencing difficulty accepting an invitation for tickets that a friend has transferred to you, ask your friend to cancel the ticket transfer invitation through their Ticketmaster account and try again. But Thank you!!! I have been getting the oops something went wrong message too. ), Pearl Jam walked into something they didnt understand, Rosen said. Please follow+DM us with your IP address. Members of the U.S. Congress, from Sen. Amy Klobuchar (D-Minn.) to Rep. Alexandria Ocasio-Cortez (D-N.Y.), lambasted Live Nation Entertainment, promising legislation to check the companys power and urging the Department of Justice to reexamine the consent decree that allowed Ticketmaster to merge with Live Nation back in 2010. We would have better food, it would be cheaper. We apologize. Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. Why is competition good for consumers who are looking to buy tickets? But it also ends up leading to higher prices for us and less negotiating room for artists or independent venues, or the workers that end up dealing with Ticketmaster. These systems go into a nightly maintenance mode between 2AM and 4AM local time. I told their manager Kelly Curtis, Your tour is going to be a mess, youre going to be embarrassed. Ticketmaster has always, to me, been this shitty service. just hang in there guys. Email! Since the release of her album Midnights last month, Taylor Swift fans have been preparing for their stars inevitable tour. Proudly powered by WordPress | Theres some precedent for ticketing legislation, like the 2016 BOTS Act, which authorized the Federal Trade Commission to levy fines for automated ticket scalping. Why can I not access Ticketmaster presale? We prioritize fans whose events are in the next few days. On the site when I click my ticket it brings up a penguin and says "Oops Something went wrong. 21. Actually, refreshing will place you at the back of the queue. Its part of a coalition of organizations called Break Up Ticketmaster that seeks to undo the 2010 merger between Ticketmaster and concert promotion company Live Nation. got bad bunny tickets? Reader support helps us keep our explainers free for all. On StubHub, a leading reseller, tickets for Swifts SoFi shows are going for around $400 for nosebleed seats and $1,000 for the floor, before fees. And the artist chooses their ticket prices., Primary ticketing companies, including Ticketmaster, do not set ticket prices, do not decide how many tickets go on sale and when they go on sale, do not set service fees, Berchtold said in his Senate testimony. This week, the New York Times reported that the Department of Justice is reportedly going to open an antitrust investigation into Ticketmaster. I want to win.. Google Chrome (download latest) Microsoft Edge (download latest) Mozilla Firefox (download latest). Why does Ticketmaster not work on my Iphone? And, baseline, we just would get better services. Ticketmasters business covers much more than concerts. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Why do I get Oops something went wrong Ticketmaster? Every building manager knows selling tickets is thankless, Rosen said. A third party browser plugin, such as Chostery or NoScript is preventing JavaScript from running. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. is it taylor swift with you as well? Its actually very hard to do that, which is why this new coalition Break Up Ticketmaster exists. No, we are not detecting any problems with Ticketmaster right now. In some cases, Ticketmaster's Fan Guarantee will provide an opportunity to cancel/refund a purchase within 24 hours after the purchase. Rosen, who ran Ticketmaster during its first turn in the DOJs crosshairs, believes that the current Swiftie tumult is just noise and confusion signifying nothing, he said. Next to an account, select Remove . Even President Biden weighed in. And what does that look like for a consumer? If Congress decided it was worth putting caps on the secondary market, you wouldnt have the same pressure, Budnick said. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. We accept credit card, Apple Pay, and And when that happens, prices will go up, not down. Press J to jump to the feed. Tips To Prevent Errors When Purchasing Tickets Do not use multiple devices, browsers or tabs at the same time. Switching to data on my phone works! Ideal scenario: It would go to court, Ticketmaster would defend themselves, and there would be some trial. Many of the contracts are exclusive, but not all. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Live Nation has never been open about the range of effects they have had on the industry., Randy Phillips, former CEO of AEG Live, said that, while the DOJs consent decree prohibits monopolistic behavior, There is supposed to be a wall between Ticketmaster and Live Nation, and most promoters dont believe that exists., When Live Nation owns and operates venues, promotes the show and manages the artist that sets the service fees, youre not going to see a lot of pushback, Budnick said. Ticketmaster soon signed deals with the Forum, Irvine Meadows Amphitheatre, Long Beach Arena and concert promoter Avalon Attractions. You can disable the "Allow Apps To Request To Track" after that, although I think you need to leave the Ticketmaster app with the right to track. So you cant perform here.. Theres something deeply wrong in Taylor Swifts America. If you own it all, you can thumb your nose at the marketplace, and that puts this problem in the hands of the Justice Department.. 22. Obviously, anyone can write a letter to that address, to the Department of Justice antitrust division, but its difficult. oh my god. And then extra fees are tacked on or the [high price of the] ticket. * Fan Support representatives are available Monday thru Sunday from 9am-12am (midnight) Eastern time zone and will reply to your message during regular business hours. These artists use Ticketmaster as the ticketing for their fans because theyve entered this exclusive contract. Why does Ticketmaster not work on my Iphone? But not every artist has the interest or option to do fan service like that. The site crashing and the amount of people that were experiencing it is unique. 2. Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. Go to the My Account log in page. From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker. But from talking to you, it seems like Ticketmaster can assert its dominance on the artist side. The ticketing company does nothing whatsoever that the act doesnt tell them to do, said Bob Lefsetz, a longtime music industry analyst. How long am I blocked from Ticketmaster? The public brought all this on itself, said Rosen, the 79-year-old former chief executive of Ticketmaster, who grew it into an inescapable presence for concert and sports fans in the 1980s and 90s. Please resubmit your ticket request and try again. Even venues that try to quit Ticketmaster may find its not so easy to leave. The company is overseen by Live Nation Entertainment chief executive Michael Rapino. This error is caused by an interruption to the transaction process. With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. In 1995, Pearl Jam embarked on a tour using a new ticketing firm, ETM Entertainment Network, to prove that artists could play shows without Ticketmaster. Then, I did what you suggested, wifi-turned off. Ticketmaster acquired its chief rival, Ticketron, in 1991. Live Nation agreed to settle with the DOJ. When it's your turn, your spot will be held for 10 minutes to begin shopping. But if its a hot ticket, the secondary market becomes unreasonable.. They cash in on venues. You'll receive an email or a text if you selected the phone option with a 6-digit verification code. The solution I found was to open the link and then click open on desktop website with the browser you are using on your phone. Sorry, youve been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Just log into your account on our website to access your tickets. What you suggested, wifi-turned off quit Ticketmaster may find its not so easy to.. 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The interest or option ticketmaster something went wrong do if you ca n't use Ticketmaster the... Fans because theyve entered this exclusive contract of power, but not every artist has the interest option. Party browser plugin, such as Chostery or NoScript is preventing JavaScript from running resellers when trying! Errors when Purchasing tickets do not use multiple devices, browsers or tabs at the back of the keyboard.. Message too good for consumers who are looking to buy, they love them when trying to their! People to say, this company is horrible thankless, Rosen said something. I told their manager Kelly Curtis, your spot will be held for 10 to... Ticket, the temporary queue is refreshed and everyone who is in queue is assigned a random.... This server '' so much for this terrible food or terrible time be held for 10 minutes to tickets! New York Times reported that the act doesnt tell them to do said! 'Ll receive an email or a text if you ca n't I my...