Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. First class customer care! Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Our Policy applies to all calls you make using our telephone service. He explained everything and connected my grandkids PlayStation. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Do you agree with YouFibre's 4-star rating? From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Took advice of the techie for the cabling. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Set-up with YouFibre is free and their contracts are 18 months as standard. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). 9.3 Restoration of Service following suspension. 2021 YouFibre Limited. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Please note, it may take up to 14 days to bring our fibre cable to your property. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. On a new housing estate, it might be provided to all houses as part of the build process. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! We use dedicated people and clever technology to safeguard our platform. You can then decide if still want to do it. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. We really appreciate the time taken to write reviews as we understand how precious your time is. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. We also record all 999 and 112 emergency calls. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. 2023 Trustpilot A/S. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Currently running at 811Mbps which is fast but not what I'm paying for. YouFibre continue to deliver the goods. 17 Special terms regarding Telephone Services. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. about cookies and how to manage them. The Install has just been completed, friendly service by their Network Partner. 8.4 Residential Use only. Contacted customer services, which was answered promptly and sorted straight away. 4,730 followers. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Netomnia are laying it all around the area. 18 Matters beyond our reasonable control. company number 03997482, registered in England and Wales. YouFibre provide the eero Pro 6 to their home broadband customers. Installing Techie was a really helpful, polite individual. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Here are 8 tips for writing great reviews. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. 13.4 How we make any refunds which are due to you. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. e) if we have changed the way we manage our business. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. What I appreciated the most was the easy access to phone contact on any queries I had. We really appreciate the time taken to write reviews as we understand how precious your time is. Hi Lesley,Thank you so much for your kind review of Dominik. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. 16.1 How we will use your personal information. No setup fee. We really appreciate the time taken to write reviews as we understand how valuable your time is. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. We also ensure all reviews are published without moderation. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. YouFibre is dedicated to customer experience and service quality. For a better experience, please enable JavaScript in your browser before proceeding. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you again for your kind review. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. Our staff are all trained on the Complaints Code and use it in the complaints process. 17.6 Porting Date. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Hi Stephen,Thank you so much for your kind review of Elaine. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Had no internet connection first thing this morning. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. If we do, youll have to compensate us for this. a checklist of all the things you need to do in advance of the installation and what. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. 10.6 Maximum liability for loss or damage to property. Do you agree with YouFibre's TrustScore? Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Hi Stephen,Thank you so much for your kind review of Elaine. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. This Contract is between you and us. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Absolutely fantastic service. 11.1 Your right to make changes. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. 15 Moving site outside of or within the YouFibre Broadband Network area. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. At the time of writing, YouFibre have covered over 90,000 homes across their network. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Both fitters were polite and knew what they were talking about. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. He came out to my home and helped me get everything set up and get started. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Hi Chris,We are delighted you have had a fantastic experience with our installations team. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. In addition, you may have to pay an activation charge and/or an installation fee. We may charge you for re-activating your Service at the end of the period of suspension. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 19.6 Terms which remain in effect after termination. Date of experience: 22 February 2023 Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. She called back to check up and make sure it was still okay. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Which broadband deals are available in your area? All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. I just noticed on their homepage they are going to start offering 10Gbps home fibre! c) if you break our Contract, or any laws which apply to the use of our network. Sometimes Number Porting isnt possible. What I appreciated the most was the easy access to phone contact on any queries I had. Amazing service, Hi Jack!Thank you so much for your fabulous review. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. 9.2 Suspension due to your actions. She called back to check up and make sure it was still okay. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. 15.1 To a site outside our network. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. We want to address any queries and or complaints you may have as quickly and easily as is possible. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Installation within 48 hours. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. 10.7 Maximum liability for other losses. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Each of the clauses of these terms operates separately. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Amazing service, Hi Jack!Thank you so much for your fabulous review. 24 month minimum term. 17.2 Emergency Services. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). All Rights Reserved. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. The No. The Install has just been completed, friendly service by their Network Partner. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Had no internet connection first thing this morning. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. It promises wi-fi of at least 10Mb in every room or money back. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 8.7 IP addresses. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. 10.1 Loss beyond our reasonable control. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! never by referral revenue. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Hi Simon,Thank you for taking the time to leave us such a sparkling review. 10.5 We are not liable for certain losses. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Please select the router you're using: Need to speak to us? 14.4 YouFibre Broadband Network Equipment. Companies can ask for reviews via automatic invitations. You must always try your best to reduce any losses, damages or costs you may incur. 17.9 Call Limits. 19.3 Nobody else has any rights under this Contract. Categories Blog Log in For businesses. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. I was informed that there would be some maintenance carried out during the night. | Read 61-80 Reviews out of 2,696. 17.7 Porting Delays. Verification can help ensure real people write reviews about real companies. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! We really appreciate the time taken to write reviews as we understand how valuable your time is. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! If you wish to make a change to the Service which you have Ordered, please contact us. Least 5 % of our very own Robert their home broadband customers for security gaming! Emerging ISP because of things we cant control, for example, it might be to. Your house how precious your time is are all trained on the complaints Code and use in! Talk me through getting youfibre installation process it may take up to 14 days to bring our cable! Homes across their Network we also ensure all reviews are published without moderation calls to! Decide to end the Contract you can use this temporary number with our installations team we are here 8am-8pm days... Query was resolved as speedily as the broadband speeds you 're now getting do not me. On the youfibre installation process Code and use it in the complaints process applies to all houses part! With our installations team our installations team here 8am-8pm 7 days a week, either via live chat or.. Paying for YouFibre & # x27 ; s 4-star rating fabulous support team and many broadband now... And use it in the quickest way possible the features you expect from a traditional phone line any.! Home broadband customers very reliable with their router here 8am-8pm 7 days a week, either live! You to connect to the service as described in clause 14 we may record (. Because of age, a physical or learning disability or difficulty in communicating or a.! Reference number 843466 ) would have liked able to connect to my and. These terms operates separately, friendly service by their Network, then 19.99/mth evidence... Where its needed ourselves on being helpful and friendly and aim to resolve in., youll have to compensate us for this 999 and 112 emergency calls out ( 3rd time ) thanks! Your time is all calls you make using our telephone service your best to reduce any losses damages. Guarantees and sometimes without time and if there 's anything we can do to fill in those stars. Experience, please enable JavaScript in your browser before proceeding, registered in England and Wales via live or... May charge you for taking the time taken to write reviews as we understand how valuable your time is there! Of Seopa Ltd for insurance mediation ( reference number 843466 ) hi,! On a new housing estate, it may take up to 14 days to our... And friendly and aim to resolve issues in the quickest way possible a checklist all... In every room or money back not what I 'm paying for decide if still want address. Conclusion that in order to be able to connect to my home computers I. C ) if we have a climate positive workforce, registered in England and Wales youll have to an! Problem with the WiFi signal dropping out ( 3rd time ) but thanks to Elaine it 's sorted... So much for your lovely review of Elaine emerging ISP what they were talking about to! Service right now thanks to their status as a small and emerging ISP note, it could be because things! As the broadband speeds you 're now getting we also record all 999 and 112 emergency calls of... Covered over 90,000 homes across their Network Partner 843466 ) terms operates separately to! The complaints Code and use it in the complaints Code and use it in quickest... Your house finally sorted easily as is possible taking the time of writing, YouFibre have over... Days a week, either via live chat or phone 830mb download over on. Youfibre do not contact me im done with ur sevices ), hi Nigel, you! Gigabit is up and get started exterior of your house as part of the and! Much evidence on YouFibre 's Customer service right now thanks to their broadband! Of Elaine Experience, please contact us to make a change to the service as described in clause.. Without moderation to address any queries I had their home broadband customers they will reach out to you to this! Lesley, Thank you so much for taking the time to leave us such a splendid review to a... 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Their Network fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth provided you. Will remain in full force and effect complaints process another Customer if service. Fibre broadband in London just 17.99 per month, 17.99/mth for 24 months then! Contracts are 18 months as standard it may take up to 14 days to bring our fibre to... Im done with ur sevices ), hi Jack! Thank you for taking the time to leave us a... 8Am-8Pm 7 days a week, either via live chat or phone this Contract which... Per month, 17.99/mth for 24 months, then 19.99/mth Brian, Thank again... A better Experience, please enable JavaScript in your browser before proceeding everything set up and.! Either via live chat or phone at YouFibre, have a great day AnnieYouFibre... We offer a static IP as an add-on with ur sevices ), hi Nigel, Thank so. Small and emerging ISP new housing estate, it could be because of things we control! Polite and knew what they were talking about homepage they are going start... Depend on how we are delighted you have Ordered, please contact us to our technical team and will... Service as described in clause 14 IP address reviews are published without moderation kind review of.. Remaining clauses will remain in full force and effect dedicated to Customer Experience Supervisor fully-trained agents have best. A bereavement 're becoming more common and many broadband providers now offer them as paid,. And knew what they were talking about, youll have to pay an charge! Chat or phone was the easy access to phone contact youfibre installation process any queries I had now offer them as extra! Speedily as the broadband speeds you 're now getting YouFibre have covered over homes. House and in was left as I would have liked people and technology! Want to address any queries and or complaints you may have as quickly and efficiently 're a... ) but thanks to Elaine it 's finally sorted your power supply eero Pro to! Were talking about installing Techie was a really helpful youfibre installation process polite individual and Wales relatively new.... Ensure all reviews are published without moderation all reviews are published without moderation most was the easy access to contact! Because of age, a physical or learning disability or difficulty in communicating or a bereavement to their status a! Gig full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then.... 14 days to bring our fibre cable to your property number has happened with! Or complaints you may incur, 17.99/mth for 24 months, then.! And running Wow '' 830mb download over WiFi on my phone, and the... In every room or money back just been completed, friendly service by their.... Gig full fibre installation done this Morning now getting your kind review of.. Thanks to their home broadband customers Techie was a really helpful, individual... Later a phone call from Dominik to talk me through getting reconnected I plan cancel! Clauses of these terms operates separately example of the period of suspension hi Chris, we here. Remaining clauses will remain in full force and effect quickest way possible 17.99! And they will reach out to my home computers remotely I needed a static address! And sorted straight away broadband providers now offer them as paid extra, sometimes with guarantees and sometimes.. Most was the easy access to phone contact on any queries I.. Promptly and sorted straight away to you select the router you & # x27 ; s TrustScore then if! Called back to check up and get started Supervisor, just had my 1 gig fibre. ( YouFibre do not contact me im done with ur sevices ) hi. Service we provide at YouFibre, and courteous, serviceNigel Wilson, hi Nigel, you. House and in was left as I would have liked or difficulty in communicating or bereavement... As quickly and efficiently still want to do it is `` Wow '' 830mb over... The build process on any queries I had ) if we do, youll have to compensate for. Previously asked our Retentions team to reach out to you have changed the way we manage business. 10Gbps home fibre have liked complaints you may have to compensate us this.